The ongoing situation with Covid-19 is quite serious, and we want to assure you that Rich and Karen Gleason (the Owners of Lumiere’s Lodge) are treating this with their full attention and first concern is for our guests, not our business. All guests that have been impacted have either rescheduled their stays or had ALL deposits fully refunded. We were quite saddened to hear of some instances of difficulties getting full refunds by a few other owners in Windsor Hills. We assure you that now, and always, you will be treated fairly! Our Cancellation Policies are among the most liberal, and extraordinary circumstances such as recent events are cause for even those policies to be waived.

At the current time, Florida is under “Phase 1” reopening, which doesn not allow Short Term Rentals. While we do not anticipate this lasting much longer, we cannot take any reservations for May at this time; any June reservations will only be if allowed by Phase 2 or 3 as the situation in Florida develops.

For July and later reservations, we urge patience and wait for developments to settle down in future days and weeks. The Cancellation Policy that was in place when you booked your reservation is still in place at this time (https://lumiereslodge.com/booking-and-cancellation-policies/) UNLESS you are in an area impacted by new travel restrictions to or in the U.S. or further closures to Disney World. In those situations we will of course allow re-booking and/or refunds. Additionally, should further travel restrictions or closures develop, we will address those at the appropriate time and deal with them in a similar manner.

We believe that everyone that stays at Lumiere’s Lodge becomes part of our family – and we want our family to be safe. We will do the right thing to make that so.