The ongoing situation with Covid-19 is quite serious, and we want to assure you that Rich and Karen Gleason (the Owners of Lumiere’s Lodge) are treating this with their full attention and first concern is for our guests, not our business.

We will structure cancellation and re-booking policy changes to be similar to Disney World.  Disney World has announced a temporary closure at this time. All guests affected by this closure may rebook or be refunded without penalty by Lumiere’s Lodge.

For new April reservations, we are waiving the cancellation policies and will allow cancellations up to 48 hours prior to stay without penalty, and also full refunds if new unanticipated closures suddenly affect a reservation.

For May and later reservations, we urge patience and wait for developments to settle down in future days and weeks. The Cancellation Policy that was in place when you booked your reservation is still in place at this time (https://lumiereslodge.com/booking-and-cancellation-policies/) UNLESS you are in an area impacted by new travel restrictions to or in the U.S. or further closures to Disney World. In those situations we will of course allow re-booking and/or refunds. Additionally, should further travel restrictions or closures develop, we will address those at the appropriate time and deal with them in a similar manner.

We believe that everyone that stays at Lumiere’s Lodge becomes part of our family – and we want our family to be safe. We will do the right thing to make that so.